https://insideainews.com/tag/chatbot/ Illuminating AI's Frontiers: Your Go-To News Destination. Mon, 08 Apr 2024 16:57:31 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://insideainews.com/wp-content/uploads/2024/06/iain-favicon.png https://insideainews.com/tag/chatbot/ 32 32 136462205 https://insideainews.com/2024/04/09/conversational-internet-is-digitizing-the-other-half-of-the-world/ https://insideainews.com/2024/04/09/conversational-internet-is-digitizing-the-other-half-of-the-world/#respond Tue, 09 Apr 2024 10:00:00 +0000 https://insidebigdata.com/?p=35110 In this contributed article, Beerud Sheth, co-founder and CEO of Gupshup, discusses the future of Generative AI beyond ChatGPT. In this new era of Conversational Internet, the chatbot is the new website, and the messaging app the new browser]]> https://insideainews.com/2024/04/09/conversational-internet-is-digitizing-the-other-half-of-the-world/feed/ 0 35110 https://insideainews.com/2023/08/15/empowering-agents-delighting-customers-the-role-of-smart-bots-in-elevating-customer-support/ https://insideainews.com/2023/08/15/empowering-agents-delighting-customers-the-role-of-smart-bots-in-elevating-customer-support/#respond Tue, 15 Aug 2023 11:00:00 +0000 https://insidebigdata.com/?p=33133 In this contributed article, Nate MacLeitch, Founder and CEO of QuickBlox, discusses how businesses can use generative AI to enhance their customer service capabilities while working in tandem with human agents, rather than replacing them. ]]> https://insideainews.com/2023/08/15/empowering-agents-delighting-customers-the-role-of-smart-bots-in-elevating-customer-support/feed/ 0 33133 https://insideainews.com/2023/07/22/generative-ai-report-commandbar-releases-ai-powered-helphub-to-overlay-chatgpt-onto-any-product/ https://insideainews.com/2023/07/22/generative-ai-report-commandbar-releases-ai-powered-helphub-to-overlay-chatgpt-onto-any-product/#respond Sat, 22 Jul 2023 10:00:00 +0000 https://insidebigdata.com/?p=32902 Welcome to the Generative AI Report, a new feature here on insideAI News with a special focus on all the new applications and integrations tied to generative AI technologies. We’ve been receiving so many cool news items relating to applications centered on large language models, we thought it would be a timely service for readers to start a new channel along these lines. The combination of a large language model, fine tuned on proprietary data equals an AI application, and this is what these innovative companies are creating. The field of AI is accelerating at such fast rate, we want to help our loyal global audience keep pace.]]> https://insideainews.com/2023/07/22/generative-ai-report-commandbar-releases-ai-powered-helphub-to-overlay-chatgpt-onto-any-product/feed/ 0 32902 https://insideainews.com/2023/07/18/the-rise-of-ai-voice-assistants-balancing-convenience-and-security/ https://insideainews.com/2023/07/18/the-rise-of-ai-voice-assistants-balancing-convenience-and-security/#respond Tue, 18 Jul 2023 10:05:00 +0000 https://insidebigdata.com/?p=32872 In this contributed article, Carsten Rhod Gregersen, CEO and founder of Nabto, discusses how ChatGPT is the final nail in the coffin for voice assistants as we know them. The likes of Siri and Alexa have struggled for years to penetrate the smart home market, with the latter losing $10 billion and cutting 10,000 workers in 2022. Now, generative AI is taking over the sector. ]]> https://insideainews.com/2023/07/18/the-rise-of-ai-voice-assistants-balancing-convenience-and-security/feed/ 0 32872 https://insideainews.com/2023/05/02/why-chatgpt-is-a-cyber-threat-to-businesses/ https://insideainews.com/2023/05/02/why-chatgpt-is-a-cyber-threat-to-businesses/#respond Tue, 02 May 2023 13:00:00 +0000 https://insidebigdata.com/?p=32241 Our friends over at NordVPN discuss that on dark web forums, the number of threads on ChatGPT rose from 37 to 91 in a month, making bot exploitation one of the most popular topics among dark web surfers. Also, ChatGPT and social engineering attacks such as phishing, smishing or pretexting might be easily used to steal valuable information. ]]> https://insideainews.com/2023/05/02/why-chatgpt-is-a-cyber-threat-to-businesses/feed/ 0 32241 https://insideainews.com/2023/02/07/new-survey-finds-consumers-give-chatbots-a-failing-grade-in-customer-experience/ https://insideainews.com/2023/02/07/new-survey-finds-consumers-give-chatbots-a-failing-grade-in-customer-experience/#respond Tue, 07 Feb 2023 14:00:00 +0000 https://insidebigdata.com/?p=31555 Cyara, provider of the Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online.]]> https://insideainews.com/2023/02/07/new-survey-finds-consumers-give-chatbots-a-failing-grade-in-customer-experience/feed/ 0 31555 https://insideainews.com/2023/01/31/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers/ https://insideainews.com/2023/01/31/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers/#respond Tue, 31 Jan 2023 14:00:00 +0000 https://insidebigdata.com/?p=31503 Conversica, Inc., a leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled Chatbot Experience: How Satisfied Are Enterprise Buyers? The study found that while the majority of B2B buyers use chatbots when considering a business purchase (60%), the chat experience does not meet their expectations.]]> https://insideainews.com/2023/01/31/conversica-survey-shows-chatbot-customer-experience-significantly-impacts-vendor-evaluation-for-one-third-of-b2b-buyers/feed/ 0 31503 https://insideainews.com/2022/08/20/7-ways-chatbots-improve-life/ https://insideainews.com/2022/08/20/7-ways-chatbots-improve-life/#respond Sat, 20 Aug 2022 13:00:00 +0000 https://insidebigdata.com/?p=30101 Our friends over at Yellow.ai have put together a list of 7 ways that Chatbots are being used to engage, analyze, and ultimately satisfy the end user, customer and employee for today’s forward thinking companies. Gartner research predicts that by 2026, the chatbot industry will grow into an $8.8B business.]]> https://insideainews.com/2022/08/20/7-ways-chatbots-improve-life/feed/ 0 30101 https://insideainews.com/2022/08/12/interview-dr-susan-hura-chief-design-officer-at-kore-ai/ https://insideainews.com/2022/08/12/interview-dr-susan-hura-chief-design-officer-at-kore-ai/#respond Fri, 12 Aug 2022 13:00:00 +0000 https://insidebigdata.com/?p=30075 I recently caught up with Dr. Susan Hura, Chief Design Officer at Kore.ai to discuss the bank-end work that goes into developing an intuitive conversational AI-supported chatbot. She'll also dispel some of the myths behind developing and introducing a CAI-empowered chatbot into a business’s digital platform. Whether used out-of-the-box or customized, a chatbot’s design plays a more strategic role than one might think and requires an immense amount of human input to create. ]]> https://insideainews.com/2022/08/12/interview-dr-susan-hura-chief-design-officer-at-kore-ai/feed/ 0 30075 https://insideainews.com/2022/04/16/the-future-of-ai-in-sales/ https://insideainews.com/2022/04/16/the-future-of-ai-in-sales/#respond Sat, 16 Apr 2022 13:00:00 +0000 https://insidebigdata.com/?p=29014 In this contributed article, Thomas Rielly, Founder of Triggr, discusses the future of sales relating to AI and big data. Sales processes that are highly optimized by artificial intelligence and machine learning technology aren't the stuff of science fiction; they already exist. Using AI-infused sales technologies will increase the amount of your sales, putting you ahead of the pack.]]> https://insideainews.com/2022/04/16/the-future-of-ai-in-sales/feed/ 0 29014