https://insideainews.com/tag/contact-center/ Illuminating AI's Frontiers: Your Go-To News Destination. Wed, 17 Jul 2024 17:53:07 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://insideainews.com/wp-content/uploads/2024/06/iain-favicon.png https://insideainews.com/tag/contact-center/ 32 32 136462205 https://insideainews.com/2024/07/18/yellow-ai-study-unveils-growing-confidence-in-ai-first-automation-among-north-american-customer-service-executives/ https://insideainews.com/2024/07/18/yellow-ai-study-unveils-growing-confidence-in-ai-first-automation-among-north-american-customer-service-executives/#respond Thu, 18 Jul 2024 10:00:00 +0000 https://insideainews.com/?p=35595 Yellow.ai, a global leader in AI-first customer service automation, has unveiled research titled 'Betting Big on AI-First: Insights from Customer Service Leaders.' The study sheds light on AI adoption trends within North American customer service operations and contact centers. According to the findings, an impressive 84.5% of respondents either plan to or are already leveraging AI, underscoring its pivotal role in shaping the industry's future.]]> https://insideainews.com/2024/07/18/yellow-ai-study-unveils-growing-confidence-in-ai-first-automation-among-north-american-customer-service-executives/feed/ 0 35595 https://insideainews.com/2021/12/18/data-mining-or-bust-how-new-data-notebooks-enhance-contact-center-intelligence-aggregation-and-analysis-to-elevate-the-customer-experience/ https://insideainews.com/2021/12/18/data-mining-or-bust-how-new-data-notebooks-enhance-contact-center-intelligence-aggregation-and-analysis-to-elevate-the-customer-experience/#comments Sat, 18 Dec 2021 14:00:00 +0000 https://insidebigdata.com/?p=27985 In this contributed article, Tim Eyre, Chief Marketing Officer at Aceyus, discusses how managing the modern contact center involves extrapolating the most up-to-date metrics and data for companies to ensure success and enhance efficiencies. The best way to enhance data transparency is by utilizing dashboards equipped with data notebook capabilities.]]> https://insideainews.com/2021/12/18/data-mining-or-bust-how-new-data-notebooks-enhance-contact-center-intelligence-aggregation-and-analysis-to-elevate-the-customer-experience/feed/ 1 27985 https://insideainews.com/white-paper/three-ways-ai-can-boost-conversational-intelligence-across-your-enterprise/ https://insideainews.com/white-paper/three-ways-ai-can-boost-conversational-intelligence-across-your-enterprise/#respond Thu, 16 Dec 2021 23:14:26 +0000 https://insidebigdata.com/?post_type=wpdmpro&p=27926 Artificial Intelligence can both help and scale human effort in building the conversational intelligence across the enterprise that drives successful business outcomes. In this eBook from Veritone, we will explore three common use cases of AI applied to customer conversations: (i) contact center insights – to drive improved customer interactions and call center efficiencies; (ii) […]]]> 0 27926 https://insideainews.com/2019/12/12/3-achievers-tips-for-stepping-up-your-cloud-based-or-omnichannel-contact-center-strategy/ https://insideainews.com/2019/12/12/3-achievers-tips-for-stepping-up-your-cloud-based-or-omnichannel-contact-center-strategy/#respond Thu, 12 Dec 2019 16:00:29 +0000 https://insidebigdata.com/?p=23676 Gone are the days when the only thing that customer service was comprised of was a phone call or email. Although they both are still used, the technologies driving them have evolved. Modern contact centers have moved far ahead in providing world-class customer service. As the customers demand more, the need for an effective customer support strategy has become increasingly important. To satisfy that need, contact centers continuously need to upgrade. Our friends over at UniVoIP Cloud provide 3 pro tips to help you step up your existing contact center strategy.]]> https://insideainews.com/2019/12/12/3-achievers-tips-for-stepping-up-your-cloud-based-or-omnichannel-contact-center-strategy/feed/ 0 23676