Comments on: Generative AI and CX: Companies Can Implement Generative AI to Address Evolving Customer Expectations and Become More Efficient https://insideainews.com/2024/01/02/generative-ai-and-cx-companies-can-implement-generative-ai-to-address-evolving-customer-expectations-and-become-more-efficient/ Illuminating AI's Frontiers: Your Go-To News Destination. Mon, 29 Jan 2024 09:42:00 +0000 hourly 1 https://wordpress.org/?v=6.6.1 By: Donald Fager https://insideainews.com/2024/01/02/generative-ai-and-cx-companies-can-implement-generative-ai-to-address-evolving-customer-expectations-and-become-more-efficient/#comment-568363 Mon, 29 Jan 2024 09:42:00 +0000 https://insidebigdata.com/?p=34415#comment-568363 Your insights on the evolving landscape of customer expectations and the capability of generative AI in customer service are each timely and notion-scary. It’s plain that purchasers nowadays demand a seamless and personalized revel in, and your exploration of how generative AI can be a game-changer in assembly those expectations is illuminating.

The distinction you draw among traditional AI-powered chatbots and generative AI is mainly noteworthy. The analogy of the present day customer support surroundings being akin to a scripted choose-your-personal-adventure sport aptly captures the restrictions of the former. Generative AI’s ability to create dynamic and meaningful responses, synthesizing records for curated answers, certainly looks like a promising bounce forward.

]]>