https://insideainews.com/tag/customer-experience/ Illuminating AI's Frontiers: Your Go-To News Destination. Thu, 28 Mar 2024 17:23:50 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://insideainews.com/wp-content/uploads/2024/06/iain-favicon.png https://insideainews.com/tag/customer-experience/ 32 32 136462205 https://insideainews.com/2024/04/01/when-algorithms-wander-the-impact-of-ai-model-drift-on-customer-experience/ https://insideainews.com/2024/04/01/when-algorithms-wander-the-impact-of-ai-model-drift-on-customer-experience/#respond Mon, 01 Apr 2024 10:00:00 +0000 https://insidebigdata.com/?p=35071 In this contributed article, Christoph Bӧrner, Senior Director of Digital at Cyara, discusses the risks and dangers of AI model drift on CX and how organizations can navigate the balance between leveraging AI advancements and maintaining exceptional CX standards. ]]> https://insideainews.com/2024/04/01/when-algorithms-wander-the-impact-of-ai-model-drift-on-customer-experience/feed/ 0 35071 https://insideainews.com/2023/02/25/level-ai-introduces-the-future-of-customer-service-with-generative-ai-solution-agentgpt/ https://insideainews.com/2023/02/25/level-ai-introduces-the-future-of-customer-service-with-generative-ai-solution-agentgpt/#respond Sat, 25 Feb 2023 14:00:00 +0000 https://insidebigdata.com/?p=31721 Level AI, a leader in advanced conversation intelligence solutions for the contact center, announced a game-changing generative AI product. AgentGPT is a secure, omniscient generative AI system for customer service teams, trained on a client's proprietary customer conversational data. It helps agents successfully handle even the most complex questions, stepping in to answer what can't be found in the help section or other publicly available resources.]]> https://insideainews.com/2023/02/25/level-ai-introduces-the-future-of-customer-service-with-generative-ai-solution-agentgpt/feed/ 0 31721 https://insideainews.com/2021/11/06/unified-data-is-the-key-to-consistent-omnichannel-customer-experiences/ https://insideainews.com/2021/11/06/unified-data-is-the-key-to-consistent-omnichannel-customer-experiences/#respond Sat, 06 Nov 2021 13:00:00 +0000 https://insidebigdata.com/?p=27540 In this contributed article, Bruno Farinelli, Fraud Analytics Manager for the ClearSale US branch, discusses how unified data can help you connect customers to the products you have in stock, get them through checkout quickly and without mistaking them for criminals, keep up with the changes in their lives for better, more empathetic messaging and make it easier for your front-line employees to deliver great service.]]> https://insideainews.com/2021/11/06/unified-data-is-the-key-to-consistent-omnichannel-customer-experiences/feed/ 0 27540 https://insideainews.com/2021/05/26/improving-customer-experience-through-interaction-analytics/ https://insideainews.com/2021/05/26/improving-customer-experience-through-interaction-analytics/#comments Wed, 26 May 2021 13:00:00 +0000 https://insidebigdata.com/?p=26276 In this article we’ll explain how AI-driven “interaction analytics” represents a new and transformational technology that enables enterprise stake holders to turn customer interactions into a competitive advantage. ]]> https://insideainews.com/2021/05/26/improving-customer-experience-through-interaction-analytics/feed/ 1 26276 https://insideainews.com/white-paper/the-impact-of-data-science-on-customer-intelligence-space-strategy-and-supply-chain-optimization/ https://insideainews.com/white-paper/the-impact-of-data-science-on-customer-intelligence-space-strategy-and-supply-chain-optimization/#respond Mon, 20 Jul 2020 23:14:55 +0000 https://insidebigdata.com/?post_type=wpdmpro&p=24782 In a new white paper recently released, 84.51° explains how this innovative data science has become embedded- specifically in three of its missions: Customer Intelligence, Space Strategy and Supply Chain Optimization. ]]> 0 24782 https://insideainews.com/2020/04/01/elite-cx-in-the-new-decade-big-data-meet-small-data/ https://insideainews.com/2020/04/01/elite-cx-in-the-new-decade-big-data-meet-small-data/#respond Wed, 01 Apr 2020 15:00:00 +0000 https://insidebigdata.com/?p=24198 In this contributed article, Zoe Dowling, Ph.D., SVP of research for FocusVision, discusses big and small data, and how companies need to utilize both in order to carry out impactful customer experience projects as we head into the new decade.]]> https://insideainews.com/2020/04/01/elite-cx-in-the-new-decade-big-data-meet-small-data/feed/ 0 24198 https://insideainews.com/2020/03/29/how-ai-is-transforming-the-customer-experience/ https://insideainews.com/2020/03/29/how-ai-is-transforming-the-customer-experience/#respond Sun, 29 Mar 2020 15:00:00 +0000 https://insidebigdata.com/?p=24189 Today’s customer experience is practically unrecognizable from just a few years earlier. We’re able to cancel orders without ever speaking to a human, get essential supplies delivered to our door just by talking to a speaker, and get pitch-perfect recommendations wherever we go online. Not only has AI transformed the purchasing journey for the consumer, but on the brand side as well. The infographic below from Chattermill provides a few examples of the way AI is used in CX every day.]]> https://insideainews.com/2020/03/29/how-ai-is-transforming-the-customer-experience/feed/ 0 24189 https://insideainews.com/2019/09/29/cerebri-ai%e2%80%aflaunches-cerebri-values-cx-v2-platform/ https://insideainews.com/2019/09/29/cerebri-ai%e2%80%aflaunches-cerebri-values-cx-v2-platform/#respond Sun, 29 Sep 2019 20:00:00 +0000 https://insidebigdata.com/?p=23341 Cerebri AI, announced the official launch of its second-generation Cerebri Values Customer Experience platform (CV/CX v2), which is now in the hands of customers and in full production. CV/CX v2 insights, brand commitment - Cerebri Values and Next Best Action{set}s are all driven by patent-pending object-oriented AI and reinforcement learning modelling methods. Our technology can time, sequence and value up to four events, rendering ‘rules-based’ and ‘AI-lite’ technology obsolete for driving maximum results.]]> https://insideainews.com/2019/09/29/cerebri-ai%e2%80%aflaunches-cerebri-values-cx-v2-platform/feed/ 0 23341 https://insideainews.com/2019/05/11/creativity-and-human-centered-design/ https://insideainews.com/2019/05/11/creativity-and-human-centered-design/#respond Sat, 11 May 2019 15:00:36 +0000 https://insidebigdata.com/?p=22588 In this contributed article, Magnolia Potter observes that since AI technology puts user data at a company’s fingertips, it’s easier than ever to harness that data and use it in any site design scheme. However, it’s imperative that companies don’t ignore the importance of user experience when it comes to designing a site. The integration of human-centered design and data science virtually ensures customer retention and steady profits in today’s competitive landscape. ]]> https://insideainews.com/2019/05/11/creativity-and-human-centered-design/feed/ 0 22588 https://insideainews.com/2018/11/18/ai-drives-customer-experience/ https://insideainews.com/2018/11/18/ai-drives-customer-experience/#comments Sun, 18 Nov 2018 16:30:22 +0000 https://insidebigdata.com/?p=21479 https://insideainews.com/2018/11/18/ai-drives-customer-experience/feed/ 4 21479