https://insideainews.com/tag/call-center/ Illuminating AI's Frontiers: Your Go-To News Destination. Wed, 19 Oct 2022 15:14:37 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://insideainews.com/wp-content/uploads/2024/06/iain-favicon.png https://insideainews.com/tag/call-center/ 32 32 136462205 https://insideainews.com/2021/09/18/earning-customer-loyalty-with-ai-empowered-contact-centers/ https://insideainews.com/2021/09/18/earning-customer-loyalty-with-ai-empowered-contact-centers/#respond Sat, 18 Sep 2021 13:00:00 +0000 https://insidebigdata.com/?p=27151 In this contributed article, Umesh Sachdev, Co-founder and CEO of Uniphore, discusses how to earn customer loyalty with AI-empowered contact centers. A combination of AI, ML, RPA, and automation has enabled enterprises to deliver the ideal balance between human and machine response and convenience, all while reducing business costs and improving performance.]]> https://insideainews.com/2021/09/18/earning-customer-loyalty-with-ai-empowered-contact-centers/feed/ 0 27151 https://insideainews.com/2021/07/31/infographic-the-rise-of-ai-in-the-call-center-industry/ https://insideainews.com/2021/07/31/infographic-the-rise-of-ai-in-the-call-center-industry/#respond Sat, 31 Jul 2021 13:00:00 +0000 https://insidebigdata.com/?p=26800 Artificial intelligence will soon break into the call center industry even more to complement the work of human agents, and its wide potential applications are promising. The infographic below courtesy of our friends over at Executive Boutique will show you some statistics about artificial intelligence and how call centers can integrate AI into their existing business processes.]]> https://insideainews.com/2021/07/31/infographic-the-rise-of-ai-in-the-call-center-industry/feed/ 0 26800 https://insideainews.com/2021/06/10/reduce-compliance-risk-in-your-call-and-contact-center-with-ai/ https://insideainews.com/2021/06/10/reduce-compliance-risk-in-your-call-and-contact-center-with-ai/#respond Thu, 10 Jun 2021 13:00:00 +0000 https://insidebigdata.com/?p=26453 This white paper, "Reduce Compliance Risk in Your Call and Contact Center With AI," from Veritone discusses how compliance represents a major risk for contact centers, with violations potentially costing organizations millions of dollars in fines and causing reputational damage to the brand. The current method of monitoring calls — using manual review of recorded conversations — does not come close to meeting the requirements for comprehensive monitoring of regulated interactions.]]> https://insideainews.com/2021/06/10/reduce-compliance-risk-in-your-call-and-contact-center-with-ai/feed/ 0 26453 https://insideainews.com/white-paper/reduce-compliance-risk-in-your-call-and-contact-center-with-ai/ https://insideainews.com/white-paper/reduce-compliance-risk-in-your-call-and-contact-center-with-ai/#respond Wed, 09 Jun 2021 18:18:50 +0000 https://insidebigdata.com/?post_type=wpdmpro&p=26447 This white paper from Veritone discusses how compliance represents a major risk for contact centers, with violations potentially costing organizations millions of dollars in fines and causing reputational damage to the brand. The current method of monitoring calls — using manual review of recorded conversations — does not come close to meeting the requirements for comprehensive monitoring of regulated interactions. AI text-to-speech technology provides the solution to this dilemma, with its capability to transcribe, translate, redact, find objects and generate searchable indexes of limitless hours of recorded calls in near real-time.]]> 0 26447