https://insideainews.com/tag/cx/ Illuminating AI's Frontiers: Your Go-To News Destination. Thu, 15 Aug 2024 22:28:58 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://insideainews.com/wp-content/uploads/2024/06/iain-favicon.png https://insideainews.com/tag/cx/ 32 32 136462205 https://insideainews.com/2024/08/15/yellow-ai-launches-analyze-to-elevate-cx-automation-with-deeper-conversational-insights-and-self-learning-capabilities/ https://insideainews.com/2024/08/15/yellow-ai-launches-analyze-to-elevate-cx-automation-with-deeper-conversational-insights-and-self-learning-capabilities/#respond Thu, 15 Aug 2024 09:59:00 +0000 https://insideainews.com/?p=35727 Yellow.ai, a global leader in AI-first customer service automation, announced the launch of Analyze, a groundbreaking solution designed to improve bot interactions with in-depth conversational insights and advanced self-learning capabilities. Powered by an in-house LLM model, Analyze reduces ticket volume by 30% and boosts containment rates by 10%.]]> https://insideainews.com/2024/08/15/yellow-ai-launches-analyze-to-elevate-cx-automation-with-deeper-conversational-insights-and-self-learning-capabilities/feed/ 0 35727 https://insideainews.com/2024/01/02/generative-ai-and-cx-companies-can-implement-generative-ai-to-address-evolving-customer-expectations-and-become-more-efficient/ https://insideainews.com/2024/01/02/generative-ai-and-cx-companies-can-implement-generative-ai-to-address-evolving-customer-expectations-and-become-more-efficient/#comments Wed, 03 Jan 2024 01:13:04 +0000 https://insidebigdata.com/?p=34415 In this contributed article, Matt Edic, Chief eXperience Officer, IntelePeer, delves into how Generative AI can elevate customer experiences with curated responses based on consumer demands and previous knowledge of the challenges faced when implementing. ]]> https://insideainews.com/2024/01/02/generative-ai-and-cx-companies-can-implement-generative-ai-to-address-evolving-customer-expectations-and-become-more-efficient/feed/ 1 34415 https://insideainews.com/2023/08/05/how-marketers-can-outsource-zero-party-data-to-their-users-to-save-money-reduce-risks-and-improve-cx/ https://insideainews.com/2023/08/05/how-marketers-can-outsource-zero-party-data-to-their-users-to-save-money-reduce-risks-and-improve-cx/#respond Sat, 05 Aug 2023 10:00:00 +0000 https://insidebigdata.com/?p=33022 In this contributed article, Martin Fogelman, founder and CEO of Pluto 5000, discusses how companies are increasingly relying on zero-party data to make decisions and gain insights, but who owns that data? In an era where tech and regulators are at odds with each other, it’s time to consider the benefits of keeping user-generated data with its rightful owners: the users themselves. ]]> https://insideainews.com/2023/08/05/how-marketers-can-outsource-zero-party-data-to-their-users-to-save-money-reduce-risks-and-improve-cx/feed/ 0 33022 https://insideainews.com/2023/07/18/a-new-era-of-cx-how-phygital-is-changing-the-game/ https://insideainews.com/2023/07/18/a-new-era-of-cx-how-phygital-is-changing-the-game/#respond Tue, 18 Jul 2023 18:05:24 +0000 https://insidebigdata.com/?p=32886 In this contributed article, Rebecca Jones, general manager of Mosaicx, delves into the evolution of customer experience (CX) and the emergence of phygital experiences. She explores the pivotal role played by AI in this shift, highlights potential pitfalls, and discusses key considerations for brands as they develop their phygital CX strategies.]]> https://insideainews.com/2023/07/18/a-new-era-of-cx-how-phygital-is-changing-the-game/feed/ 0 32886 https://insideainews.com/2021/05/26/improving-customer-experience-through-interaction-analytics/ https://insideainews.com/2021/05/26/improving-customer-experience-through-interaction-analytics/#comments Wed, 26 May 2021 13:00:00 +0000 https://insidebigdata.com/?p=26276 In this article we’ll explain how AI-driven “interaction analytics” represents a new and transformational technology that enables enterprise stake holders to turn customer interactions into a competitive advantage. ]]> https://insideainews.com/2021/05/26/improving-customer-experience-through-interaction-analytics/feed/ 1 26276