Yellow.ai, a global leader in AI-first customer service automation, has unveiled research titled ‘Betting Big on AI-First: Insights from Customer Service Leaders.’ The study sheds light on AI adoption trends within North American customer service operations and contact centers. According to the findings, an impressive 84.5% of respondents either plan to or are already leveraging AI, underscoring its pivotal role in shaping the industry’s future.
Yellow.ai Study Unveils Growing Confidence in AI-First Automation Among North American Customer Service Executives
July 18, 2024 by Leave a Comment
HPC News Bytes 20240715: AI Maturity ROI, OpenAI’s 5 Levels of AI, SoftBank Acquires Graphcore
July 17, 2024 by Leave a Comment
Much has happened of late in the world of HPC-AI, here’s a quick (5:55) run through of the news, including: survey commissioned by Vultr points to AI maturity ROI, OpenAI proposes five levels of AI based on capability, SoftBank ….
Branding in 2024: Harness AI, Or AI Will Harness You
July 15, 2024 by Leave a Comment
In this contributed article, Todd Irwin, founder and Chief Strategy Officer at Fazer, drops some hard truths about AI. It’s not magic fairy dust that will magically make your brand cool. It’s time to future-proof your brand. Integrate AI or get left in the digital dustbin.
IT Pros Vote in Inaugural Brand Leader Survey Covering Enterprise Infrastructure for AI
July 15, 2024 by Leave a Comment
IT Brand Pulse, a trusted source for research, data, and analysis about data center infrastructure, announced the results of the 2024 IT Brand Leader Survey covering Enterprise Infrastructure for AI. Generative AI is considered the biggest technology inflection point in human history with hundreds of billions of dollars already invested to create a new universe of hardware, software, systems, and services designed for enterprise AI.
The Tech Tracking 2024 Presidential Ad Campaigns
July 12, 2024 by Leave a Comment
A new searchable database allows the public to examine groups running social media ads that mention U.S. presidential candidates, including secretly coordinated pages that are running identical videos or messages. The project is supported by a grant and use of analytics software from Neo4j, a leading graph database and analytics company.
AI Set to Save Professionals 12 Hours Per Week by 2029
July 11, 2024 by Leave a Comment
Thomson Reuters (TSX/NYSE: TRI), a global content and technology company, released its 2024 Future of Professionals report, an annual survey of more than 2,200 professionals working across legal, tax, and risk & compliance fields globally.
The Rise of Embedded Analytics and Embedded AI: Proportional Business Value at Last?
July 10, 2024 by Leave a Comment
In this contributed article, Artyom Keydunov, co-founder and CEO of Cube, believes that although business intelligence (BI) solutions have gone a long way to make more data available to non-technical users, challenges remain. With a universal semantic layer, organizations can create curated, intuitive data experiences that are more accessible than ever, enabling users to derive far more value from enterprise data.
Proscia Strengthens Leadership Position In AI-enabled Diagnostic Pathology Market
July 10, 2024 by Leave a Comment
Proscia®, a global leader in AI-enabled pathology solutions for precision medicine, has expanded its leadership position in the diagnostic pathology market. The company has grown its clinical customer base by more than 100% in the past year. Among its other highlights, Proscia was recognized by KLAS Research in a June 2024 Emerging Company Spotlight report and released findings from a study conducted with Quest Diagnostics, a leading provider of diagnostic information services, on the impact of its AI-enabled workflows.
AI at Work: Friend and Foe
July 8, 2024 by Leave a Comment
A new report was published by Boston Consulting Group (BCG). Titled AI at Work: Friend and Foe, the study follows the firm’s inaugural AI at Work survey from last year and is based on a global survey of more than 13,000 employees in 15 countries and regions conducted by BCG X, BCG’s tech build and design division. The survey’s respondents range from executive suite leaders to frontline employees who do not hold managerial positions, although most respondents work in office-based roles.
How Organizations Can Avoid AI Sticker Shock
July 5, 2024 by Leave a Comment
In this contributed article, Chris Opat, Backblaze senior vice president of cloud operations, highlights how companies can innovate with AI while staying within the budget by understanding the type of AI you’re training, its latency requirements, the quantities of training data, and what third-party data you’ll need.
