In this contributed article, Jakob Freund, Co-Founder and CEO at Camunda, explores three different types of AI that he predicts will dominate industries as organizations work to ensure business processes are streamlined and working as intended. These three AI buckets include predictive decision-making, generative processes, and assistive tools.
Perspective on how companies and CX professionals are adapting to the sudden shift in digital technology
November 7, 2022 by Leave a Comment
To gain a perspective on how companies and CX professionals are adapting to the sudden shift in digital technology, Omdia conducted a survey in January 2022 of 230 North American CX professionals. The objectives were to uncover: the technologies that are creating connected customer experiences determine the barriers to digital CX advancement understand the […]
