In this contributed article, Umesh Sachdev, Co-founder and CEO of Uniphore, discusses how to earn customer loyalty with AI-empowered contact centers. A combination of AI, ML, RPA, and automation has enabled enterprises to deliver the ideal balance between human and machine response and convenience, all while reducing business costs and improving performance.
Infographic: The Rise of AI in the Call Center Industry
July 31, 2021 by Leave a Comment
Artificial intelligence will soon break into the call center industry even more to complement the work of human agents, and its wide potential applications are promising. The infographic below courtesy of our friends over at Executive Boutique will show you some statistics about artificial intelligence and how call centers can integrate AI into their existing business processes.
Reduce Compliance Risk in Your Call and Contact Center With AI
June 10, 2021 by Leave a Comment
This white paper, “Reduce Compliance Risk in Your Call and Contact Center With AI,” from Veritone discusses how compliance represents a major risk for contact centers, with violations potentially costing organizations millions of dollars in fines and causing reputational damage to the brand. The current method of monitoring calls — using manual review of recorded conversations — does not come close to meeting the requirements for comprehensive monitoring of regulated interactions.
Reduce Compliance Risk in Your Call and Contact Center With AI
June 9, 2021 by Leave a Comment
This white paper from Veritone discusses how compliance represents a major risk for contact centers, with violations potentially costing organizations millions of dollars in fines and causing reputational damage to the brand. The current method of monitoring calls — using manual review of recorded conversations — does not come close to meeting the requirements for comprehensive monitoring of regulated interactions. AI text-to-speech technology provides the solution to this dilemma, with its capability to transcribe, translate, redact, find objects and generate searchable indexes of limitless hours of recorded calls in near real-time.
