This white paper from Veritone discusses how compliance represents a major risk for contact centers, with violations potentially costing organizations millions of dollars in fines and causing reputational damage to the brand. The current method of monitoring calls — using manual review of recorded conversations — does not come close to meeting the requirements for comprehensive monitoring of regulated interactions.
AI text-to-speech technology provides the solution to this dilemma, with its capability to transcribe, translate, redact, find objects and generate searchable indexes of limitless hours of recorded calls in near real-time. By deploying AI solutions, contact center managers can engage in proactive compliance, working to rapidly manage and mitigate compliance violations.
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